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Frequently Asked Questions
I’ve just placed an order. When will my order arrive?

If your order is placed by Thursday every week, it will arrive at your doorstep every Sunday between 9am-3pm. You will receive a notification as soon as your meals are on the way.

What benefits do subscribers get?

Subscribing allows you to enjoy 10% off every single meal you order in a year. Once you join the Trybe, you never have to worry about cooking or cleaning all week long. Wait for our order reminder notification every week with our new menu & select your favourite meals with automatic payments.

How does subscription work?

Place your order before our weekly deadline, your selected meals will be delivered to your doorstep every Sunday. Login into your profile to pick your favourites, likes and dislikes to enjoy automatic meal selection.

How does the billing cycle work?

Weekly subscriptions can be billed weekly, bi weekly or monthly. An automatic payment will be accepted after 7, 15 or 30 days after your original purchase date.

What if I have modifications ?

Simply use our ordering system in the plan/ meal section process to select choose from low carb, gluten free or halal options to identify allergens, dislikes & preferences. Kindly use our “contact us” page to notify us about other special requests

How do I change, pause or cancel my subscription?

There are no contracts or penalty fees. If you are away for a while or want to take a break, or increase your weekly orders, you can make changes directly in your profile.

What do I do with empty containers?

You do not need to return the containers. The container bases are compostable and they go in the green bin. The lids are recyclable and they go in the blue bin.

When will my meals expire?

Since we don’t use artificial or chemical preservatives, the meals have an average refrigerated shelf life of about 3-4 days. We recommend you freeze your meals for the later days in the week. We will eventually include more delivery days in 2022

What if I only want to order once?

Use our alacarte feature to place smaller or larger single orders. Order from 2 - 2000+ servings of your favorite recipes. A la carte is perfect for trying out our service and also for placing special unique orders for special events We have an order minimum of $30 food order minimum

How can I get a discount?

You can get discounts and meal credits by referring friends. Make sure you also follow us on social media @trybemeals or join our weekly email list to stay updated with weekly deals and specials. You can also avail an automatic 10% discount if you subscribe to our weekly or monthly delivery service.